Refund Policy

1. Policy Overview

At ArtCanvas, we strive to provide high-quality digital art education and resources. We understand that sometimes purchases may not meet your expectations or specific needs. This policy outlines when and how you can request refunds for different types of products and services we offer.

By making a purchase on our website, you acknowledge that you have read and agree to the terms of this Refund Policy.

2. Digital Products

2.1 Downloadable Products

Digital products such as brushes, textures, templates, and PDF guides are eligible for refunds within 14 days of purchase, provided that:

• The product has not been downloaded
• The product access link has not been activated
• You can provide proof of purchase

Once a digital product has been downloaded or access has been activated, it is considered "delivered" and is generally not eligible for a refund due to the inability to "return" digital goods.

2.2 Technical Issues

If you experience technical issues with a digital product that prevent it from functioning as advertised, you may be eligible for a refund regardless of the download status, provided that:

• You contact our support team within 14 days of purchase
• Our technical team verifies the issue and is unable to resolve it
• The issue is related to the product itself, not your hardware or software setup

3. Online Courses

3.1 Course Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for our online courses, starting from the date of purchase. If you're not satisfied with a course, you may request a refund within this period, provided that:

• You have completed no more than 20% of the course content
• You can provide specific feedback about why the course did not meet your expectations
• You have made a reasonable effort to engage with the course material

3.2 Extended Access Courses

For courses that offer extended or lifetime access:

• The same 14-day refund period applies
• After 14 days, no refunds will be issued regardless of how much of the course has been accessed

3.3 Premium or Masterclass Courses

Premium or masterclass courses may have specific refund terms that differ from our standard policy. These terms will be clearly stated on the course sales page before purchase. If no specific terms are mentioned, our standard 14-day refund policy applies.

4. Subscription Services

4.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel your subscription at any time
• No refunds are provided for partial month's subscription fees
• Your subscription will remain active until the end of the current billing period
• You will not be charged for future billing cycles after cancellation

4.2 Annual Subscriptions

For annual subscription services:

• You may request a prorated refund within 30 days of purchase
• After 30 days, annual subscriptions are generally non-refundable
• You may still cancel at any time to prevent automatic renewal for the next year

4.3 Free Trial Periods

If you sign up for a subscription with a free trial period:

• No charges are made during the free trial period
• You may cancel before the end of the trial to avoid any charges
• If you do not cancel before the trial ends, you will be charged for the subscription
• Standard refund policies apply after the trial period ends and payment is processed

5. Eligibility for Refunds

Refunds may be considered under the following circumstances:

5.1 Valid Reasons for Refund

• Product or service not as described
• Technical issues that prevent proper access or use
• Duplicate charges or billing errors
• Course content significantly different from what was advertised
• Accidental purchase (within 24 hours of purchase)

5.2 Documentation Required

When requesting a refund, you may be asked to provide:

• Order number or proof of purchase
• Detailed explanation of the issue
• Screenshots or other evidence of technical problems
• Confirmation that you have attempted troubleshooting steps (if applicable)

6. Refund Request Process

To request a refund, please follow these steps:

1. Go to our Contact page
2. Select "Refund Request" from the subject dropdown
3. Complete the form with the required information:
   • Your full name
   • Email address used for purchase
   • Order number
   • Product or service purchased
   • Date of purchase
   • Reason for refund request
   • Any supporting documentation
4. Submit the form

Alternatively, you can email [email protected] with the subject line "Refund Request" and include all the information listed above.

7. Processing Time

7.1 Review Period

All refund requests will be reviewed within 3-5 business days. We may contact you for additional information during this period.

7.2 Refund Processing

Once a refund is approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• PayPal refunds are usually processed within 1-3 business days
• Bank transfers may take 7-14 business days to appear in your account

Please note that the actual time for a refund to appear in your account depends on your payment provider's processing times, which are outside our control.

8. Non-Refundable Items

The following items and services are generally not eligible for refunds:

• Digital products that have been downloaded or accessed
• Courses where more than 20% of the content has been viewed
• Customized or personalized products created specifically for you
• Group coaching or live workshop sessions that have already occurred
• Services that have been fully delivered
• Products or services marked as "non-refundable" at the time of purchase
• Subscription services beyond the specified refund period

9. Special Circumstances

9.1 Promotional or Discounted Items

Products or services purchased at a significant discount (more than 50% off) may have limited or no refund eligibility. Any special refund terms will be clearly stated on the product page at the time of purchase.

9.2 Bundle Purchases

For bundle purchases, refunds may be processed as follows:

• If all items in the bundle qualify for a refund, a full refund may be issued
• If only some items qualify, a partial refund may be issued based on the value of those items
• Bundle discounts may be taken into account when calculating partial refunds

9.3 Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis, at our sole discretion. Exceptions made for one customer do not entitle other customers to the same treatment.

10. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us through one of the following methods:

We aim to respond to all inquiries within 2 business days.